Rest Easy Knowing You Will Always Get the Help You Need, When You Need It
Even the best security system technology relies on the people behind the system to respond quickly and effectively in an emergency. That’s why after your WCFI security system has been professionally and expertly designed and installed, it is then connected to our state-of-the-art monitoring centers.
This is the next critical link in your comprehensive “circle of protection.”
The System Behind the System
Every West Coast Fire & Integration fire and intrusion alarm system is connected to our 24 hour UL-certified security system monitoring centers. Each monitoring center is “backed up” by another to ensure you are always protected.
Our highly skilled operators are trained to have quick response rates that ensure the proper authorities are promptly notified to respond to any emergency situation at your home, business or facilities.
All of our operators are very well trained and always available to assist our clients with any questions or issues with their security system, any time of the day or night.
Specialized Monitoring Services For Custom-Fit Emergency Response Solutions
There was a time when just a simple burglar alarm was all you had available to protect your business or home. But a security system that only triggers a siren — even one for every location — is no longer enough. Times have changed and criminals have become even more brazen and sophisticated. Fortunately, so have your security options.
New technologies including computer automation, the Internet, cellular, cloud services and more, have redefined the meaning of security in recent years. New systems offering more powerful features that are affordable, convenient, reliable and easy-to-use, are increasingly coupled with around-the-clock security system monitoring services that give your home or business maximum protection and greatly enhance your peace-of- mind.
Whether you are at home or work, you can be confident that security professionals stand ready to respond quickly if police, fire or medical assistance is needed.
A professionally monitored security system provides many important advantages and benefits.
First, monitoring maximizes the value of your security system. With accurate emergency information at their fingertips, our professional dispatchers can quickly determine your needs and notify the appropriate police, fire or medical emergency response teams.
Second, our monitoring service can provide you with critical, real-time information. It can record the times your system is activated and deactivated. It can even notify you if your system is not armed or disarmed at specific times of the day or night. Even better, you can be immediately notified via customized text messages regarding the nature of an activation, including streaming video of the situation.
Third, through technologies such as video verification and analytics, monitoring can nearly eliminate expensive and wasteful false alarms that can trigger costly fines and pull emergency professionals away from real crises.
Fourth, monitoring can significantly deter criminal activity. Studies show that a home with a monitored security system is 66.2% less likely to be burglarized. And a business with a monitored security system is 4.5 times less likely to be burglarized.
Fifth, monitoring can actually save you money by not only preventing burglaries, but also by providing you with insurance discounts, tax advantages, protection against losses from flooding and water damage, more efficient energy management, and much more. The fact is, WCFI’s professional monitoring services is not a really a cost at all, but an investment that pays you back month after month.
From single-family homes to large corporate enterprise, government or industrial facilities, our comprehensive range of fire and burglar alarm monitoring options provides flexible and creative solutions for all your safety and security needs.
WCFI Offers the Widest Range of Security System Monitoring Services and Solutions
- Commercial fire alarm monitoring
- Intrusion monitoring
- Holdup/duress monitoring
- Audio alarm monitoring
- Security alarm verification
- Critical equipment and condition monitoring
- Video monitoring services
- Video alarm verification
- Virtual guard tours
- Location open/close monitoring
- Employee supervision
- Remote access control management
The Most Highly Qualified and Trained in Monitoring Professionals in the Industry
- Minimum two-year college education or equivalent military experience required
- Multiple full background checks completed upon hire
- Pre-employment drug screening (10 panel opiate expanded) and ongoing periodic testing
- Personality index pre-employment assessment
- Problem solving aptitude testing
- Six weeks of classroom and adverse situational training
- Ongoing classroom and on-the-job training on the latest security procedures and technologies
- Leadership development program
- All monitoring specialists are full time with benefits
- Bilingual (English/Spanish) specialists always on duty
- Mandatory emergency medical dispatch (EMD) certification for LifeSafetySM monitoring specialists
- Monthly quality assurance reviews